Return & Refund Policy
A legal disclaimer
At Blkbutterfli Designz, we strive to provide you with the highest quality organic skincare products that nurture and heal your skin. We are confident that you will love our products, but we understand that there may be situations where a refund or return is necessary. We want to ensure that your experience with us is smooth and satisfying.
30-Day Satisfaction Guarantee.
We offer a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you may return it to us within 30 days from the date of purchase.To be eligible for a refund, the product must be unused and in its original packaging.
How to Initiate a Refund or Return
Contact Us: To initiate a refund or return, please contact our customer support team at email@example.com with your order number and reason for the return
Return the Product: Please pack the product securely, include a copy of the packing slip or order confirmatio. Return shipping costs are the responsibility of the customer.
Processing Time: Once we receive the returned product, our team will inspect it. If the product meets our return criteria, we will process your refund within 7-10 business days minus any shipping and handling charges. Refunds will be issued to the original payment method.
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure your satisfaction with our products and services.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the damaged or defective item, and we will either replace it or issue a refund, including return shipping costs.
Lost or Stolen Packages
Blkbutterfli Designz is not responsible for lost or stolen packages. We recommend contacting the shipping carrier for assistance in locating or recovering lost or stolen shipments.